{"xsrfToken":"ca5649ef0d6b41f9d340eac196ba99d0083bc246_lout","branding":{"id":"11","key":"nsd","name":"Netacea Customer Service Desk","portalBaseUrl":"/servicedesk/customer/portal/11","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/11/3","theme":{"headerBGColor":"#000000","headerLinkColor":"#ffffff","headerLinkHoverColor":"#242424","headerLinkHoverBGColor":"#242424","headerBadgeColor":"#242424"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7d46d6b2-2714-40ba-af54-7d3a4f7beb68/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMjc4YmNmOS1jNmE5LTQ0YzgtYWJlOS05MWYzNzhlM2Q1ZWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdkNDZkNmIyLTI3MTQtNDBiYS1hZjU0LTdkM2E0ZjdiZWI2OCI6WyJyZWFkIl19LCJleHAiOjE3NDY0NTc5MTgsIm5iZiI6MTc0NjQ1NzMxOH0.ZPrTeEpW5xFlk70n_iqwFNdTlxmN0b4DHm83La6h-G0&client=0278bcf9-c6a9-44c8-abe9-91f378e3d5ee&mode=fit","logoId":"7d46d6b2-2714-40ba-af54-7d3a4f7beb68","isLogoAvailable":true,"helpCenterTitle":"Netacea Customer Service Desk","sharedPortalName":"Netacea Help Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-UK":{"localeDisplayName":"English (UK)"},"en-GB":{"helpCenterTitle":"Netacea Customer Service Desk","sharedPortalName":"Netacea Help Desk","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#242c49","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMjc4YmNmOS1jNmE5LTQ0YzgtYWJlOS05MWYzNzhlM2Q1ZWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NDY0NTc5MTgsIm5iZiI6MTc0NjQ1NzMxOH0.uN0OwHWi4R1Q1m_xRdaTYkDvrMMayyvjz3-RZA0s0Ok&client=0278bcf9-c6a9-44c8-abe9-91f378e3d5ee&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"11","key":"nsd","projectId":10219,"serviceDeskId":11,"name":"Netacea Customer Service Desk","description":"<p>Check our topics above to see our issue types. Or see below for our knowledge base articles.</p>","portalBaseUrl":"/servicedesk/customer/portal/11","reqTypes":[{"id":"208","name":"Account Closure Request","descriptionHtml":"","callToAction":"Account Closure Request","introHtml":"<p>Account no longer required?</p>","icon":10716,"iconUrl":"https://netacea.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10716","groups":[49],"key":""},{"id":"206","name":"Account Issue","descriptionHtml":"","callToAction":"Account Issue","introHtml":"<p>Locked account? Password reset required?</p>","icon":10651,"iconUrl":"https://netacea.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10651","groups":[49],"key":""},{"id":"207","name":"Account Permissions Change","descriptionHtml":"","callToAction":"Account Permissions Change","introHtml":"<p>User account permission changes.</p>","icon":10647,"iconUrl":"https://netacea.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10647","groups":[49],"key":""},{"id":"204","name":"Captcha Issue","descriptionHtml":"","callToAction":"Captcha Issue","introHtml":"<p>Having issues with Captcha?</p>","icon":10710,"iconUrl":"https://netacea.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10710","groups":[48],"key":""},{"id":"203","name":"False Positive","descriptionHtml":"","callToAction":"False Positive","introHtml":"<p>Report false positives here.</p>","icon":10707,"iconUrl":"https://netacea.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10707","groups":[48],"key":""},{"id":"199","name":"General Support","descriptionHtml":"","callToAction":"General Support","introHtml":"<p>General queries.</p>","icon":10466,"iconUrl":"https://netacea.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[47],"key":""},{"id":"198","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>All other issues</p>","icon":10709,"iconUrl":"https://netacea.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10709","groups":[48],"key":""},{"id":"202","name":"Missed Attack","descriptionHtml":"","callToAction":"Missed Attack","introHtml":"<p>Report missed attacks here.</p>","icon":10708,"iconUrl":"https://netacea.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10708","groups":[48],"key":""},{"id":"197","name":"New Account Request","descriptionHtml":"","callToAction":"New Account Request","introHtml":"<p>New account requests can be raised here.</p>","icon":10650,"iconUrl":"https://netacea.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10650","groups":[49],"key":""},{"id":"194","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10678,"iconUrl":"https://netacea.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10678","groups":[48],"key":""},{"id":"205","name":"Reporting Issue","descriptionHtml":"","callToAction":"Reporting Issue","introHtml":"<p>Having issues with reporting?</p>","icon":10712,"iconUrl":"https://netacea.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10712","groups":[48],"key":""},{"id":"200","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>Request changes to your configuration.</p>","icon":10665,"iconUrl":"https://netacea.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10665","groups":[47],"key":""},{"id":"201","name":"Service Incident","descriptionHtml":"","callToAction":"Service Incident","introHtml":"<p>Performance degradation. No mitigations.</p>","icon":10654,"iconUrl":"https://netacea.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10654","groups":[48],"key":""},{"id":"195","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10668,"iconUrl":"https://netacea.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[47],"key":""},{"id":"209","name":"Email Request","descriptionHtml":"","callToAction":"Email Request","introHtml":"","icon":10660,"iconUrl":"https://netacea.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10660","groups":[],"key":""},{"id":"210","name":"Pager Duty Alert","descriptionHtml":"","callToAction":"Pager Duty Alert","introHtml":"","icon":10841,"iconUrl":"https://netacea.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10841","groups":[],"key":""}],"reqGroups":[{"id":49,"name":"Account Request"},{"id":47,"name":"Service Request"},{"id":48,"name":"Report an Issue"}],"orderMapping":{"47":[199,200,195],"49":[197,206,207,208],"48":[201,205,203,202,204,194,198]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8ce2bed5-7a05-3cf7-bff0-c130a2e6b6da","appLinkName":"","appLinkUrl":"","spaceKey":"NCKB","spaceName":"Netacea Customer Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"NCSD","serviceDeskId":11,"kbLinkDomainURLs":["https://netacea.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":11,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NCSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMjc4YmNmOS1jNmE5LTQ0YzgtYWJlOS05MWYzNzhlM2Q1ZWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDIxOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NDY0NTg1MTgsIm5iZiI6MTc0NjQ1NzMxOH0.hVPOtOwN3qvraZlhML6zFOOh4Svq56RGLLXnT-uSk_o","targetCollection":"upload-project-10219","endpointUrl":"https://api.media.atlassian.com","clientId":"0278bcf9-c6a9-44c8-abe9-91f378e3d5ee","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"24fe6425-d531-4d1e-a491-c3fea206c22d","name":"Atlas Portal","categoryUrl":"https://netacea.atlassian.net/servicedesk/customer/portal/11/topic/24fe6425-d531-4d1e-a491-c3fea206c22d","lastUpdated":"1720020566558","createdAt":"1719849290034"},{"id":"c9b07045-8fdd-40fd-bfed-a6a2886005bb","name":"Ticket Management","categoryUrl":"https://netacea.atlassian.net/servicedesk/customer/portal/11/topic/c9b07045-8fdd-40fd-bfed-a6a2886005bb","lastUpdated":"1719923509646","createdAt":"1719918018041"},{"id":"5f660e1a-9422-4741-a6a1-520cada9cc2f","name":"Netacea Integration Documentation ","categoryUrl":"https://netacea.atlassian.net/servicedesk/customer/portal/11/topic/5f660e1a-9422-4741-a6a1-520cada9cc2f","lastUpdated":"1720619444698","createdAt":"1719924783248"},{"id":"403ca5e6-65b0-4506-9a72-6dcdd085da09","name":"Mitigation","categoryUrl":"https://netacea.atlassian.net/servicedesk/customer/portal/11/topic/403ca5e6-65b0-4506-9a72-6dcdd085da09","lastUpdated":"1720615767248","createdAt":"1720600748601"},{"id":"c8e5c62a-5e43-4138-92cf-e4cb57797b71","name":"FAQ's","description":"Pleased see below for our most commonly asked questions.","categoryUrl":"https://netacea.atlassian.net/servicedesk/customer/portal/11/topic/c8e5c62a-5e43-4138-92cf-e4cb57797b71","lastUpdated":"1720618621429","createdAt":"1719918267192"}]}},"sharedPortal":{"name":"Netacea Help Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://netacea.atlassian.net/wiki","kbLinkDomainURLs":["https://netacea.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}